*Effective July 1, 2021 the Office of Billing and Collections is now the Department of Collections

Primary responsibilities for the Department of Collections:

  • Collection of all current and delinquent revenue including 3rd party collector contracts.
  • Printing and mailing of all personal property and real estate.
  • All cashier and customer service activities.


  • Any customer who files bankruptcy, that includes any current active utility account, will be notified by certified mail that a new service must be established within 20 days of notification.  In lieu of the bankruptcy filing, a 25% deposit may be required for the next service.
  • For more information on Bankruptcy, contact Collections Administrator, Cameron Bailey.  



The Department of Collections is pleased to offer several payments options for your billing needs.  

  • Pay Online here
    • There is a 3% convenience fee with credit cards.  There is no convenience fees for paying by check electronically.  The online payment site is available 4a.m. to 11p.m. daily.  
  • In-Person:  Fiscal Management Office:  144 N. Sycamore Street, Petersburg, Virginia 23803
    • Monday - Friday:  8:00 a.m. to 5:00 p.m.
    • Saturday & Sunday:  Closed
  • Dropbox:  You may drop off your payment at any time to the drop box located at 144 N. Sycamore Street.  Payments dropped off are collected and processed the following business day.  
  • Mail:  All payments may be mailed to the following address:
    • P.O. Box 1271 Petersburg, VA 23804
  • For questions regarding payments please email: or call 804-733-2346. 
  • For questions regarding online payments please email: or call 804-733-2322. 

Additional Information