Petersburg introduces extended
Billing and Collections Hours
Petersburg, Virginia: Beginning Tuesday, February 5th, the Petersburg Office of Billing and Collections will offer extended hours for its customers.
Each Tuesday and Thursday through June 30, 2019, Billing and Collections will remain open until 6:30pm. Monday, Wednesday, and Friday, the office will continue to close at 4:30pm.
“We are aware that we have a large customer base with varying schedules, so we are enthusiastic about offering this new convenience,” said Petersburg Mayor, Sam Parham.
The Office of Billing and Collections has continued to stay committed to taking steps toward improving their processes. Steps that include changing the water billing due date to the first of each month, providing a standard and consistent due date. Also, expanding the number of staff members to increase efficiency in the payment process.
“The Office of Billing and Collections is steadily growing in process efficiency and customer service,” said Michael Rogers, Petersburg’s Chief Operating Officer. “We are proud to say that we’re listening to feedback and this is just another positive move forward.”
The Office of Billing and Collections hours will be as follows beginning Tuesday, February 5, 2019:
Monday: 8:30am – 4:30pm
Tuesday: 8:30am – 6:30pm
Wednesday: 8:30am – 4:30pm
Thursday: 8:30am – 6:30pm
Friday: 8:30am – 4:30pm